How Manheim Transformed Operations With Lot Management
Mastering a 500,000-Vehicle Challenge
Manheim has well over 500,000 vehicles on-site at any given moment, with massive amounts of inventory incoming and outgoing every day. The company lacked an accurate system for tracking the millions of cars that cycle through their auto lots each year.
Manheim needed a new way to manage its vehicle stock; one that was flexible and scalable enough to deal with its massive volumes and short sales cycles and which could help it achieve efficiencies in many different areas of operations. Also, Manheim wanted to enable third parties and customers to become self-serviceable.
Expectations for a Lot Management Solution
The business had high expectations from the desired lot management solution. The nationwide network of sites required a common platform that could provide new levels of visibility into vehicle location, status, and health – and where functional management could discover personalized insights to improve their operations. Also, the solution needed to be intuitive and provide rapid mobilization as any delay causes significant workflow backlogs.
Data-driven Efficiency + Custom Implementation
Around 30,000 tracking devices were installed within 6 hours
To bring data-driven efficiency to its lot management, Manheim chose a tailored implementation of Cox 2M LotVision, with planning and managed deployment across all sites over a period of 12 months. Working together at one site, the two companies installed approximately 30,000 vehicles with tracking devices within six hours.
To date, the management platform has been mobilized at all sites. Using the data from these sensors, and the LotVision platform, Manheim’s managers and lot staff can work faster and smarter.
Faster turnaround, improved customer experience
Within a week of installing LotVision, Manheim had solved its lost car problem. Managers used data to quickly find opportunities within vehicle path workflows to improve efficiency, eliminate duplicated effort, accelerate speed-to-market and reduce cost. Also, the capability to capture and analyze onboard diagnostics (OBD) readings and vehicle battery levels remotely was instrumental in driving additional efficiencies and improvements in customer experience.
LotVision's Impact on the Business
Increased speed-to-sale, reduced operating costs and identified centers of best practice, enabling the business to better hit its goals.
Managers have reduced costs with simplified inventory management and improved commercial performance through alignment to SLAs.
The operations team has improved staff and lot productivity through auditing workflows. Real-time alerts have also reduced vehicle risk.
Thanks to intuitive software and continuous vehicle location and status monitoring, customers get their cars faster and ready to drive, every time.
100% Deployment Across all Manheim Locations
500k Sensors Deployed
ROI Achieved Immediately
Accurate Vehicle Location Within 10ft
Vehicle Pairing in Under 60 Seconds
Live workflow data available within 24 hours
“Possibly the smoothest deployment to date! Kudos to the staff here and our partners at Cox 2M for the attention to detail and the effort it took to get this milestone achieved!"Dan Barber, Director, Operational Excellence at Manheim